Support
Contact Lucent
Need help with Lucent? Send us the details below and include your order number when your question relates to a purchase.
Reach us
- support@lucentpack.comHelp with downloads, bugs, refunds, and your license
- orders@lucentpack.comOrder, payment, and receipt issues
- hello@lucentpack.comEverything else — business, feedback, ideas
For refund or product issues, please include the email used for purchase and your order number (for example, LUC-XXXX-XXXX-XXXX) so we can locate the transaction.
What can we help with
- Purchase / payment issue
- Download problem
- Product issue
- Refund / consumer-rights request
- Icon request (eligible Complete Pack customers)
- Licensing question
- Other
Useful to include
- Your order number for anything purchase-related
- The email used at checkout
- Which tier you bought — Single Style (€5) or Complete Pack (€10)
- A short description of what happened and what you expected
You don't need to share anything beyond what your question actually needs.
Common answers
Many questions are already covered in the FAQ — including refunds, multiple devices, icon requests, and showing your desktop online.