Support
Frequently asked questions
The quick answers about Lucent, its tiers, and what your purchase includes.
What is Lucent?
Lucent is a premium icon pack designed to give desktop applications a cohesive dark or light visual style.
What do I get for €5?
The €5 Single Style pack includes the full included Lucent icon collection in either Dark or Light, chosen by you, in PNG and ICO formats, under a personal-use license.
What do I get for €10?
The €10 Complete Pack includes both Dark and Light versions in PNG and ICO, plus access to eligible future Lucent icon additions/pack updates and the Lucent icon-request program.
Is this a subscription?
No. The current €5 and €10 Lucent tiers are one-time purchases.
Can I use Lucent on more than one device?
Yes. Under the personal-use license you can use your purchase across devices that you personally own or primarily use.
Can I send the icons to a friend?
No. Your purchase is licensed to you. Friends or other users need their own license.
Can I show my Lucent desktop on YouTube, TikTok, Twitch, etc.?
Yes. Ordinary screenshots, videos, streams, and social posts showing your own customized desktop are allowed. You may not distribute the actual icon files.
Can I use Lucent commercially?
The current license is for personal use. Incidental appearance in content showing your own desktop is allowed, including monetized content, but redistribution or bundling of the icon files into a commercial product is not.
Can I request any icon with the €10 tier?
You can submit requests, but a request is not a guaranteed custom commission. Lucent may prioritize, combine, reject, or delay requests based on demand, feasibility, scope, and intellectual-property considerations.
Does €10 include every future icon forever?
It includes eligible future additions and pack updates released through the Complete Pack update program while that program remains active. Lucent does not guarantee a specific number or schedule of future releases.
Can I get a refund?
Lucent is downloadable digital content. After digital supply begins, change-of-mind refunds may no longer be available where you expressly requested immediate supply and acknowledged loss of the applicable withdrawal right. This does not affect mandatory remedies for non-delivery or non-conforming content. See the Refund & Withdrawal Policy.
My download is broken — what now?
If the supplied files are missing, corrupt, incorrect, or otherwise materially fail to match your purchase, contact support. We will review the issue and provide the remedy required by applicable law.
Is Lucent affiliated with the apps shown?
No. Unless explicitly stated, Lucent is not affiliated with or endorsed by the companies whose applications may appear in previews. Third-party marks remain the property of their respective owners.
Still stuck?
Head to Contact & support and include your order number if your question relates to a purchase.