Refund & Withdrawal Policy

Digital products

Lucent is a digital product.

Because downloadable files cannot practically be returned after access has been supplied, change-of-mind refunds are generally not available after digital delivery has begun where you expressly requested immediate delivery and acknowledged the resulting loss of your statutory right of withdrawal.

This does not affect rights that cannot legally be excluded.

Immediate delivery consent

Before we begin immediate digital delivery, EU/EEA customers may be asked to expressly consent to supply beginning during the statutory withdrawal period and acknowledge that, once supply begins, they lose the applicable right of withdrawal.

This consent and acknowledgement is requested separately at checkout — it is not bundled into acceptance of the Terms.

When we will still help

We will still help where there is a genuine problem with the purchase. Depending on applicable law, remedies may be available where:

• You paid but the purchased content was not supplied.
• The supplied download is corrupt or materially unusable.
• You receive the wrong product/tier.
• The supplied content materially differs from the description made at purchase.
• Lucent otherwise fails applicable conformity requirements.

How issues are resolved

Where legally appropriate, we may first provide the correct files, restore access, or otherwise bring the digital content into conformity. If the issue cannot be corrected as required by applicable law, other remedies may apply, including a proportionate price reduction or termination/refund.

Duplicate purchases and payment errors

If you accidentally complete an obvious duplicate purchase, contact us promptly. We will review the transaction and, where appropriate, reverse the duplicate charge.

Contact support

For refund or purchase problems, contact orders@lucentpack.com.

Please include:

• Order number (for example, LUC-XXXX-XXXX-XXXX)
• The email used for purchase
• Tier purchased
• A description of the problem

Related documents: Terms of Service, Lucent License, Contact & support.